Our warranty is RTB (Return To Base). We are not liable for any carriage costs in returning the goods for inspection. All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated or are a "consumable" product - see 8.5, 8.6 & 8.7 ). This warranty does not affect your statutory rights as a consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
If we receive a product back under warranty and once tested there is "No Fault Found" or the problem is due to an Incompatibility problem with your setup hardware/software there is a £10 charge incurred for testing also the delivery cost of returning the goods back to you will be charged at our usual shipping rate. This balance will have to be cleared before the item(s) can be re-dispatched back to you.
If the product's returned for testing are found to be defective and NOT a compatibility issue then your return postage fee's will be refunded up to £7.50 on defective items within 30 days of purchase, after this period back to base warranty applies.
Hardware which has been "flashed" or modified with authorised or unauthorised firmware is done solely at your own risk and invalidates any warranty agreement with the Supplier. The Supplier is not liable for any warranty claims which you may then encounter with your hardware.
If you have "flashed" or modified the firmware in your hardware and experience problems you should return it to the manufacturer for repair under the manufacturers warranty. All hardware returned to us will be tested to verify that the firmware as not been flashed or modified, if the hardware shows this to be the case the hardware will be returned back to you and carriage costs in returning it back to you will be charged. This balance will have to be cleared before the item(s) can be re-dispatched back to you.
If the product is found to be faulty then a replacement will be given of similar or of the same technical specification, refunds will only be given within the first 30 days of purchase. If no replacements are available then a refund will be given at the current price (except if the purchase was made within the 30 day period). If the item is being sent back for restocking due to you ordering in error a refund will be issued minus a 12.5% Restocking fee if returned within a 30 day period from purchase, we will only accept goods back for Restocking if they are in their original packaging, unopened and have not been used, if for any reason the goods are not in their original condition and unable to be placed back into stock you will be charged the delivery cost of returning the goods back to you.
If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you, we must be informed of damaged goods in transit within 48 hours of you receiving them. If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the support section of the website within 48hrs. (Please note that this is 24hrs for our business customers)
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the support section of the website, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
All hardware carries a 12 month RTB (Return To Base) warranty from date of purchase unless stated otherwise in the product description - excluding batteries which may be supplied with the hardware and are classed as consumables.
All items must be packed safely and securely. Ensure that you send goods back to us with full insurance cover so that you may claim from your insurers for any damage that may occur during return delivery to the supplier, any goods received by the supplier damaged will be returned back to you at your cost.
Please include any original packaging, instructions, leads etc, failure to do so will result in either the return being refused and returned back to you at YOUR COST, or a charge being incurred to replace the missing items.
Where goods are returned as faulty after 30 days of shipping we reserve the right to return the product to the manufacturer for repair or replacement. If this should happen then it is likely that the repair or replacement could take up to 30 days to process. In some cases we may advise you to contact the manufacturer directly as they offer tailored end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.
All consumables carry a 90 day RTB (Return To Base) warranty from date of purchase unless stated otherwise in the product description.
In the case of consumables (such as ink cartridges, toners, batteries, DVD/CD Media and paper) where the suitability/compatibility of the product is ascertainable without breaking the factory seal, and the factory seal is broken, this is likely to amount to a breach of your legal obligation to take reasonable care of the goods. You are obliged by law to take reasonable care of the goods whilst they are in your possession. If you return your goods or if you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer if applicable.
Our warranty is RTB (Return To Base). We are not liable for any carriage cost's in returning the goods. If you encounter any problems with DVD/CD media, please stop using the media immediately and return the unused media back to the supplier, if you continue to use the media and continually keep having disc failures the supplier is not liable for all the "burnt" media you have had problems with. Most problems with media are usually related to hardware, firmware compatibility and set-up and is not usually the media which is defective.
We will gladly refund on unused media which is returned to us in original condition / packaging and within a time scale of 30 days e.g. no fingerprints, scratches or general dirt on disc, if discs are returned in a state which makes them unusable then they will be returned back to you and carriage costs in returning it back to you will be charged. If you return items back we will inspect the items to ensure they are in original condition and email with the value of the items returned. This figure can either be credited towards another order or refunded if purchased within a 30 day period. If the item is being sent back for restocking due to you ordering in error a refund will be issued minus a 12.5% Restocking fee if returned within a 30 day period from purchase.
Any carriage costs involved in either you sending goods back to Digitalpromo Ltd T/A Digitalpromo.co.uk or the supplier re-sending items back to you are NOT payable by Digitalpromo Ltd and will be charged at our usual rate. Your returns will only be accepted when authorised with an approved RMA number. and a copy of the RMA number MUST be included within the packaging of the returned item, failure to do so will result in the item(s) not being processed. All RMA numbers can be obtained from our Online Returns section of the web site. No items can be returned until you have received a RMA number and this must be enclosed within your returned item(s).
Please allow up to 1 working day for authorization of your return and RMA Number.
Our full return delivery address is:
Unit 13, Bechers Business Centre