Delivery Information

     FREE Delivery Terms & Conditions

  • Free shipping is only available on the 5 working days delivery option.

  • Only qualifying products are eligible for the discounted shipping rate. This is indicated by the free shipping icon next to the product.

  • Discounted shipping applies to UK mainland* deliveries only and excludes additional delivery options. (For example, Saturday delivery)

  • Free Delivery is only available on orders over £100.00 inclusive of VAT, below 10KG and size of consignment is taken in to account (see below).

  • To obtain Free Delivery, select delivery option "5 Working Day - FREE" at checkout as your delivery method.

  • Free Delivery is a strictly Limited Time Only Offer, and may be stopped at any time.

  • All items on the order must be in stock and available for delivery.

  • Offer only applies to orders under 10KG in weight (orders over 10KG and £100 in value will be offered a discounted Super Saver Shipping option), parcel size is taken into consideration also - see Postage & Packing Information below.

      *Please note FREE UK mainland delivery option excludes Northern Ireland, Eire, Scottish Offshore, Scottish Highlands & Islands, Channel Islands and Isle of Man (see United Kingdom Exceptions below for all information)

       If you are unsure whether delivery restrictions apply to you, please call our customer support squad on 0151 523 9813 who will be happy to help and advise.


BELOW IS OUR NORMAL DELIVERY INFORMATION - SEE TOP OF PAGE FOR HOLIDAY DELIVERY INFORMATION

Orders received before 4.30pm will be dispatched the same day (working days ONLY: Mon - Fri).

All orders received after 4.30pm will be dispatched the next working day.

We will always attempt to dispatch orders received after 4.30pm on the same working day, but if that is not possible, especially on a Monday due to the weekends orders, they will be dispatched the next working day.

Orders received after 4.30pm on a Friday will be dispatched the next working day (i.e. Monday).

(we are unable to advise on the time's of delivery for Royal Mail deliveries, if you selected courier as your delivery method and inputted your email address or mobile telephone number at checkout, you will receive delivery information via the couriers with a 1 hour time window if your delivery is in the UK).

Orders placed on a Friday (before 4.30pm) will be delivered on the Monday for example, if you selected Courier Next Working Day as your delivery method. We would advise that our couriers do not make Saturday, Sunday or Bank Holiday deliveries as standard options.

We use various shipping methods in order to get the best combination of service and value for money for our customers.

We use the services of a Courier (DPD) and the Royal Mail. Due to the amount of orders we ship with DPD we have special discounted pricing from them and are able to offer extremely competitive pricing. The various shipping methods are shown during the order process and also at checkout for you to specify which method is suitable to you.

NOTE: We cannot be held responsible for courier delays.

Important Information

Orders will not be shipped to alternative countries than the Credit Card billing country.

First 2 orders can only be shipped to the Credit Card billing address unless prior agreement with Digitalpromo Ltd

Postage and Packing Information

DPD charges and Royal Mail are priced not only on weight of an item but size of the consignment and packaging costs. BFPO cannot be sent by courier service - ONLY ROYAL MAIL method

  • Why we require you to input your mobile telephone number and email address !

Delivery in UK

The postage and packing price is worked out by the weight and size of your purchases including packaging. All of the items for sale on this site have had their weight taken and added to the sites weight database with packaging included. The total weight is then calculated once you enter the ordering process and the cost of postage and packing is shown during the ordering process. For small purchase of 1Kg or less we find Royal Mail the most cost effective.

Example of our Next Working Day Courier costs are:

  • 0.001Kg - 5Kg = £5.79 + VAT ( ExpressPak) ... £6.95 in total including VAT for up to 5KG !
  • 5.01Kg - 30Kg = £8.29 + VAT ( Parcel ) ... £9.95 in total including VAT for up to 30KG !
  • and £7.25 + VAT subsequent 30Kg parcels ... £8.70 in total including VAT for an extra parcel up to 30KG !

Courier charges are priced not only on weight of an item but size of the consignment and packaging.

United Kingdom Exceptions

Our couriers do not deliver to the below areas at a standard rate, these areas are charged at:

  • .0001Kg - 10Kg = £14.99 + VAT
  • and 65p + VAT per subsequent 1Kg.

Courier charges are priced not only on weight of an item but size of the consignment and packaging.

This service is a 2 working day service.

Scottish Highlands & Isles All
Aberdeen Depot including Postcodes AB all, DD7-11, IV30-32
Highlands including Postcodes FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30, PH31-42
Scottish Islands including Postcodes HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Isle of Man All
Northern Ireland All
Republic of Ireland All
Offshore Islands All

For Delivery to the above Location's we can use Royal Mail Standard Parcel, Small Packages & Couriers.

Note: Royal Mail Standard Parcel is a 2nd Class delivery method and takes 3-5 Working Days, it can also take slightly longer if you live in a remote area e.g. Scottish Highlands, Islands etc. or certain parts of the United Kingdom.

We use various shipping methods in order to get the best combination of service and value for money for our customers.

We use the services of Couriers and the Royal Mail.

The various shipping methods are shown during the order process for you to specify which method is suitable to you.

Redelivery Charges

If the couriers attempt to deliver you package on numerous occasions and are unable to deliver due to no access (person not at home) and no arrangement is made by you, the customer, with the couriers to collect the package, the package will be re-turned back to Digitalpromo Limited by the couriers.

You will be charged for the return of the package to Digitalpromo Limited and also for the re-sending of the package, to you, the customer, as we are charged by the couriers for this service.

If you wish to have the parcel re-directed to a different delivery address after the parcel has been dispatched e.g. to your workplace, due to you realizing you will not be at home, again we are charged by the couriers for this service and must pass this charge on to you the customer.

NOTE: This service is only available after your first order has been shipped to your billing address.

Delivery to European Destinations

We can only deliver to the European destinations shown.

The delivery price is worked out by the weight and size of your purchases. All of the items for sale on this site have had their weight taken and added to the sites weight and size database. The total weight and size is then calculated once you enter the ordering process and the cost of delivery is shown during the ordering process.

For small purchase of 2Kg or less we find Small Package International the most cost effective.

NOTE: An Individual Small Package International CANNOT weigh over 2Kg.

For Parcels 2Kg - 30Kg we find our Couriers (DPD) to offer the best value.

Due to the amount of orders we ship with DPD we have special discounted pricing from them and are able to offer extremely competitive pricing.

NOTE: The Courier Cost's are the same from 1Kg - 30Kg....order up to 30Kg and the cost of delivery is the same as 1Kg. Courier charges are priced not only on weight of an item but size of the consignment and packaging.

The Courier Delivery Method is excellent value for money on larger orders.

WE CAN ONLY DELIVER TO THE SAME COUNTRY AS THE CREDIT CARD IS BILLING ADDRESS.

The European destinations we now deliver to and the approx. time to Deliver are

Zone 1

Offering Small Package International(2-4 Days) & Courier Services (30Kg) - £9.95 + VAT (2-4 Days)

NOTE: Courier charges are priced not only on weight of an item but size of the consignment and packaging.

  • FRANCE ( Mainland Only )
  • GERMANY
  • LUXEMBURG
  • NETHERLANDS

Updated 21.02.2012 - Due to Dutch Law (article 16d Dutch Copyright Act) we are now unable to send blank DVD/CD media of any type or description, that is capable of of copying information, audio or video.

This decision is due to the private copying levy, which is designated to be collected by Stichting de Thuiskopie under Dutch law.

IMPORTANT

Exceptions: were we cannot use Courier Services to the following destinations by the DPD Europe road service

  • FRANCE
  • 20000 - 20999 Corsica
  • 97000 - 97999 Guadeloupe, Martinique
  • 98600 - 98999 La Reunion, Franz
  • Guyana and other French overseas departments

If you are ordering from the above "exception" areas then please select "Small Package International" as your delivery method (maximum 2KG).

Zone 2

Offering Small Package International(2-4 Days) & Courier Services (30Kg) - £12.99 + VAT (3-4 Days)

NOTE : Courier charges are priced not only on weight of an item but size of the consignment and packaging.

  • AUSTRIA
  • DENMARK ( Restrictions - See Below )

IMPORTANT

Exceptions: were we cannot use Courier Services to the following destinations by the DPD Europe road service:

  • DENMARK
  • 100 999 Faroe Islands
  • 3900 - 3999 Greenland

If you are ordering from the above "exception" areas then please select "Small Package International" as your delivery method (maximum 2KG).

Zone 3

Offering Small Package International(2-4 Days) & Courier Services (30Kg) - £14.99 + VAT (4-5 Days)

NOTE : Courier charges are priced not only on weight of an item but size of the consignment and packaging.

  • ITALY ( Restrictions - See Below )
  • SPAIN ( Restrictions - See Below )

IMPORTANT

Exceptions: were we cannot use Courier Services to the following destinations by the DPD Europe road service:

ITALY
47031 San Marino
47890 - 47899 San Marino
07010 - 07100 Sardinia
08010 - 08100 Sardinia
09010 - 09170 Cagliari
SPAIN
51000 - 52999 Melilla & Ceuta
07000 - 07999 Balearic
35000 - 35999 Canary Islands
38000 - 38999 Canary Islands

If you are ordering from the above "exception" areas then please select "Small Package International" as your delivery method (maximum 2KG).

Zone 4

Offering Small Package International(2-4 Days) & Courier Services (30Kg) - £19.75 + VAT (4-5 Days)

NOTE : Courier charges are priced not only on weight of an item but size of the consignment and packaging.

  • FINLAND ( Restrictions - See Below )
  • PORTUGAL ( Restrictions - See Below )
  • SWEDEN

IMPORTANT

Exceptions: were we cannot use Courier Services to the following destinations by the DPD Europe road service

PORTUGAL
09000 - 09499 Madeira
09500 - 09999 Azores
FINLAND
22100 - 22990 Aland

If you are ordering from the above "exception" areas then please select "Small Package International" as your delivery method (maximum 2KG).

Chronopost

Courier Services (30Kg) - £23.99+VAT (4-5 Days)

NOTE : Courier charges are priced not only on weight of an item but size of the consignment and packaging.

Mainland locations ONLY.

  • ESTONIA
  • LATVIA
  • HUNGARY

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